Acorn Windows & Doors

AVOID, AVOID, AVOID. There is absolutely no support from this company after things go wrong. They did some work for me in July 2017 and despite telling them at the time that there was damage they never came back to me after they had received their money. The problems got worse and I contacted them again in June 2018 hoping to get the issues resolved. Since then I’ve been consistently lied to, fobbed off, ignored and had promises broken by the director Graeme Davies. He’ll promise the earth for delivery in ‘a few weeks’ and then continue to ignore you. They claim to guarantee the work but, in my experience, it is not worth the paper it is written on! If you use this company you can expect sub-standard work (decking boards that are damaged on installation, leaking guttering, poorly fitted doors that within a few weeks drop to the point that they cannot be closed) and zero follow-up support. When you ask them for help because your house is not secure, they ignore you for days on end. In the end I had to get someone else in to make the place safe! I have pictures if anyone would like to see the extent of the poor work. I now have French doors that were made and fitted by this company that you can feel the wind blowing through them and see daylight through the seals! As well as this (and despite numerous requests) they have not provided me with any documentation (FENSA certs etc.) to prove that the work was done to the required standard. I have waited in for them on numerous occasions only to be let down and told at the last minute that the work wasn’t going to be done today. Graeme (the director) doesn’t even have the decency to talk to me directly and continues to not answer my calls. Poor product, poor after sales support and ZERO respect for their customers.

AVOID, AVOID, AVOID. There is absolutely no support from this company after things go wrong. They did some work for me in July 2017 and despite telling them at the time that there was damage they never came back to me after they had received their money. The problems got worse and I contacted them again in June 2018 hoping to get the issues resolved. Since then I’ve been consistently lied to, fobbed off, ignored and had promises broken by the director Graeme Davies. He’ll promise the earth for delivery in ‘a few weeks’ and then continue to ignore you. They claim to guarantee the work but, in my experience, it is not worth the paper it is written on! If you use this company you can expect sub-standard work (decking boards that are damaged on installation, leaking guttering, poorly fitted doors that within a few weeks drop to the point that they cannot be closed) and zero follow-up support. When you ask them for help because your house is not secure, they ignore you for days on end. In the end I had to get someone else in to make the place safe! I have pictures if anyone would like to see the extent of the poor work. I now have French doors that were made and fitted by this company that you can feel the wind blowing through them and see daylight through the seals! As well as this (and despite numerous requests) they have not provided me with any documentation (FENSA certs etc.) to prove that the work was done to the required standard. I have waited in for them on numerous occasions only to be let down and told at the last minute that the work wasn’t going to be done today. Graeme (the director) doesn’t even have the decency to talk to me directly and continues to not answer my calls. Poor product, poor after sales support and ZERO respect for their customers.

AVOID, AVOID, AVOID. There is absolutely no support from this company after things go wrong. They did some work for me in July 2017 and despite telling them at the time that there was damage they never came back to me after they had received their money. The problems got worse and I contacted them again in June 2018 hoping to get the issues resolved. Since then I’ve been consistently lied to, fobbed off, ignored and had promises broken by the director Graeme Davies. He’ll promise the earth for delivery in ‘a few weeks’ and then continue to ignore you. They claim to guarantee the work but, in my experience, it is not worth the paper it is written on! If you use this company you can expect sub-standard work (decking boards that are damaged on installation, leaking guttering, poorly fitted doors that within a few weeks drop to the point that they cannot be closed) and zero follow-up support. When you ask them for help because your house is not secure, they ignore you for days on end. In the end I had to get someone else in to make the place safe! I have pictures if anyone would like to see the extent of the poor work. I now have French doors that were made and fitted by this company that you can feel the wind blowing through them and see daylight through the seals! As well as this (and despite numerous requests) they have not provided me with any documentation (FENSA certs etc.) to prove that the work was done to the required standard. I have waited in for them on numerous occasions only to be let down and told at the last minute that the work wasn’t going to be done today. Graeme (the director) doesn’t even have the decency to talk to me directly and continues to not answer my calls. Poor product, poor after sales support and ZERO respect for their customers.